Policy Conversion

AMsuite Is Replacing modernLINK: Help Your Customers Through the Policy-Conversion Process

We’ve made it as easy as 1-2-3 for your policyholders to ensure coverage during the transition. Just click play to see how you can help.

We’re working hard to make the switch to AMsuite a smooth one for you and your customers. As part of the transition, we need your policyholders to take three easy steps to ensure they maintain coverage:

Below are answers to the key AMsuite questions we’ve been hearing from agents like you

How does conversion impact my policyholders’ policies?

A few weeks before their current policy expires, your customers will be notified that it won’t automatically renew. Instead, they’ll be sent a replacement offer from American Modern Property & Casualty. To maintain coverage, all policyholders—including those on EZPay automatic payments—need to accept that offer.

What are the steps to accepting the new offer?

We’ve outlined the three steps in the graphic above. Just for emphasis:

  1. .  Find their numbers. Customers must locate their policy number and activation code on a recent mailer or bill. They can also call 800-543-2644 for help. You can help, too, by locating their numbers for them in AMsuite or modernLINK.
  2. .  Go to amig.com/mypolicy. This one-stop website was created for policyholders to accept their conversion policy and manage their EZPay automatic payments plan.
  3. .  Activate their replacement policy. All they need to do is click “Get Started Now” and follow the simple prompts. A payment may be required and they’ll also have the opportunity to enroll in EZPay automatic payments.
Do my EZPay customers need to do anything?

Yes. They must participate, too. Although policyholders signed up for EZPay are accustomed to automatic renewal payments, they must participate in this one-time activation to keep their coverage active.

How long will the conversion process last?

Start and end dates vary, and it’s a state-by-state process, too. It’s likely that you’ll have customers undergoing conversion for a 12-month period, depending on when the process begins in your state. Check with your TSM for more details about your specific state(s).

Where can I learn more about AMsuite?
  1.   Watch a short AMsuite-transition video here.
  2.   Register for an AMsuite webinar here.

Still Have Questions?

Be sure to call your TSM with any questions or contact us at 800-543-2644; we’ll be happy to help. And, as always, thank you for everything you do for all of us at American Modern.